مطلوب ممثل الدعم الفني وخدمة العملاء

الوصف الوظيفي:
Key Responsibilities:
Receive customer inquiries and messages and respond to them with a high level of professionalism.
Follow up on and process customer requests efficiently and promptly.
Maintain polite, professional, and customer-focused communication at all times.
Document customer feedback and suggestions and report them to the direct supervisor.
Adhere to working hours, company policies, and procedures.
متطلبات الوظيفة:
Qualifications & Requirements:
Excellent communication skills and the ability to deal professionally with customers.
Fluent English is a must (reading, writing, and speaking).
Background in the technology sector / voice / SMS is required.
Ability to work under pressure and handle multiple tasks.
Flexibility to work in different shifts.
High level of commitment, seriousness, and responsibility.
Fresh graduates are welcome; however, having at least one year of relevant experience is considered an added value.
Job Benefits:
Training period on systems and work processes.
Professional and supportive work environment.
Opportunity to develop skills in the telecommunications and customer service field.
تفاصيل الوظيفة:
المسمى الوظيفي: Technical Support & Customer Care Representative
آخر موعد للتقديم: 20.05.2026.
المكان: رام الله والبيرة
طبيعة العمل: مكتبي أو ميداني (مقر العمل)
نوع الوظيفة: دوام كامل
المستوى المهني: مبتدىء
الدرجة العلمية: البكالوريوس
عدد الشواغر: 3
التصنيف: العلاقات العامة الإدارة والأعمال تكنولوجيا المعلومات وهندسة البرمجيات العمليات والدعم اللوجستي خدمة العملاء والدعم الفني الذكاء الاصطناعي وعلم البيانات
آلية التقديم:
يرجى تقديم السيرة الذاتية ورسالة توصية عبر الإيميل jobs@ivas.ps