مطلوب مهندس دعم

الوصف الوظيفي:
We are looking for a dedicated support engineer to ensure our customers' technical queries are resolved promptly and to a satisfactory manner. In this role, your duties will include assisting customers with application installations, resolving queries via calls, the Support portal, or online meetings, and escalating serious issues to the software development team.
متطلبات الوظيفة:
Qualifications
Bachelor's degree in Computer Science, Information Technology, or a relevant field.
3-6 years of relevant experience.
Responsibilities

Research, diagnose, troubleshoot, and identify solutions to resolve customers' technical issues.
Taking ownership of customer issues reported and seeing problems through to resolution
Ask customers targeted questions to quickly understand the root of the problem.
Document solutions, troubleshooting procedures, and knowledge through the CRM system. 
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Prioritize and manage several open issues at one time
Customer-oriented.
Experience/Skills Required

Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role.
Understanding of Linux/Unix fundamentals (file systems, permissions, processes, networking), with strong skills in log analysis in the terminal. 
Hands-on experience with Docker, Kubernetes/EKS, including image creation, container/service deployment, networking, and troubleshooting. This is a must.
Strong understanding of TLS/SSL, certificate management, PKI, and secure communications. 
Experience implementing and troubleshooting HTTPS and TLS.
Familiarity with OpenSSL and certificate lifecycle management (generation, renewal, validation). 
Experience securing microservices, APIs, or cloud-native applications using Docker and TLS best practices.
Fluency in English is a must. All customer interactions are in English.
A high level of troubleshooting and communication skills is needed for contacting foreign customers.
Knowledge of cloud services is a plus.
تفاصيل الوظيفة:
المسمى الوظيفي: Support Engineer
آخر موعد للتقديم: 20.08.2026.
المكان: رام الله والبيرة، نابلس
طبيعة العمل: عن بُعد ومن المكتب
نوع الوظيفة: دوام كامل
المستوى المهني: متوسط الخبرة
الدرجة العلمية: البكالوريوس
الخبرة: 3 سنوات
التصنيف: تكنولوجيا المعلومات وهندسة البرمجيات
آلية التقديم:
Interested and qualified candidates can apply online through
https://jobs.smartrecruiters.com/Progineer1/744000141241958-support-engineer-p-pdf?trid=6814d019-122b-4c93-9384-b0510da7d6b8