مطلوب مهندس أنظمة/ تنفيذ

الوصف الوظيفي:
Job Summary:
We are looking for a System/Implementation Engineer to provide technical solutions and support to our customers. You will configure systems, resolve issues, and ensure customers get the most value from their investment.

Key Responsibilities:
Configure and implement customer systems according to requirements.
Provide technical support via phone, email, and in-person meetings.
Troubleshoot, diagnose, and resolve software and system issues.
Maintain accurate case records and follow cases until resolution.
Collaborate with technical teams and escalate issues when needed.
Create technical documentation, Knowledge Base articles, and technical notes.
Meet service level agreements and customer satisfaction goals.
متطلبات الوظيفة:
Requirements:

Technical diploma, degree, or relevant work experience.
Experience in diagnosing and resolving software problems.
Strong communication skills in English and Arabic.
Excellent organizational, analytical, and problem-solving skills.
Ability to explain complex concepts simply.
Experience with databases, web technologies, CRM, or SaaS solutions is a plus.
Familiarity with ticketing systems (Jira, Zendesk, HubSpot) is a plus.
Team-oriented, professional, and able to handle challenging situations.
Nice to Have:

Experience supporting enterprise software solutions.
Experience in a healthcare environment.
Attention to healthcare systems
تفاصيل الوظيفة:
المسمى الوظيفي: System/Implementation Engineer
آخر موعد للتقديم: 31.05.2026.
المكان: الخليل
طبيعة العمل: عن بُعد ومن المكتب
نوع الوظيفة: دوام كامل
المستوى المهني: متوسط الخبرة
الدرجة العلمية: البكالوريوس
الخبرة: سنة
عدد الشواغر: 2
التصنيف: الإدارة والأعمال تكنولوجيا المعلومات وهندسة البرمجيات
آلية التقديم:
If you are interested in applying, kindly apply at: the link