مطلوب موظف دعم فني

الوصف الوظيفي:
Advanced Troubleshooting: Diagnose and resolve complex technical issues
Incident Management: Handle escalated support tickets from Level 1 support and coordinate with field teams as needed.
Network Monitoring: Use network monitoring tools to identify and mitigate service disruptions proactively.
Configuration & Optimization: Assist in configuring and optimizing CPE (Customer Premises Equipment), ONTs, and microwave radios.
Documentation & Reporting: Maintain detailed logs of issues, solutions, and network performance trends.
Collaboration: Work closely with NOC, Field Engineers, and Vendors to resolve ongoing service issues.
Customer Support: Provide professional and efficient technical assistance to customers and internal teams.
Training & Knowledge Sharing: Assist in training Level 1 support agents and improving troubleshooting guides.
متطلبات الوظيفة:
Bachelor’s degree or diploma in Telecommunications, Computer Science, IT, or a related field.

1 to 3 years of experience.

Technical Skills:
Strong knowledge of TCP/IP Stack
Understanding of routing, switching, VLANs, and IP addressing.
Familiarity with monitoring tools and troubleshooting methods.
Certifications (Preferred): CCNA, JNCIA, or equivalent networking certifications.

Soft Skills:
Strong problem-solving and analytical skills.
Ability to work under pressure and manage multiple tasks.
Excellent communication and teamwork skills.
Proficiency in English
Work Conditions:

Rotational shifts, including weekends and holidays.
Interaction with customers, vendors, and field technicians.
تفاصيل الوظيفة:
المسمى الوظيفي: Technical Support
آخر موعد للتقديم: 16.02.2025.
المكان: رام الله والبيرة
نوع الوظيفة: دوام كامل
المستوى المهني: متوسط الخبرة
الدرجة العلمية: البكالوريوس
الخبرة: سنة
التصنيف: تكنولوجيا المعلومات
آلية التقديم:
Qualified candidates are encouraged to apply and submit a CV and a cover letter to HR@bci.ps no later than16.02.2025.
please indicate job title in the subject line.