مطلوب خبير أول في تكنولوجيا المعلومات والاتصالات والأنظمة الرقمية

الوصف الوظيفي:
The Ministry of Finance and Planning (MoFP) is seeking to recruit qualified Senior ICT and Digital Systems Expert under the Social Recovery & Job Creation Project (SRJC), financed by the World Bank for the benefit of The National Water Company.

Background

The Palestine Liberation Organization (PLO), for the benefit of the Palestinian Authority, has received financing from the World Bank toward the cost of the West Bank and Gaza Social Recovery and Job Creation Project (SRJC). The Project Development Objective (PDO) is to increase employment opportunities for select groups in target areas and improve the operational capacity of selected government institutions.

The West Bank and Gaza Social Recovery and Job Creation Project (SRJC) is financed by the World Bank and implemented under the overall leadership and oversight of the Ministry of Finance and Planning (MoFP), which serves as the coordinating and supervising entity for project implementation.

The Project consists of four components: (i) Labour-Intensive Infrastructure, (ii) Support to Women and Persons with Disabilities, (iii) Capacity Building of Selected Government Institutions, and (iv) Contingent Emergency Response Component (CERC).

Under Component 3 of the SRJC, technical assistance is provided to strengthen the institutional capacity of selected government institutions, improve operational effectiveness, and enhance their ability to deliver sustainable and high-quality services.

The water sector represents a critical component of public service delivery and economic development, requiring continuous institutional strengthening, improved operational management, and enhanced customer-oriented approaches to ensure efficient and sustainable service provision.

In this context, the National Water Company seeks to recruit a Senior ICT and Digital Systems Expert to lead and strengthen its information and communications technology functions, including ICT infrastructure, information systems, databases, networks, cybersecurity, user technical support, SCADA/GIS systems, data-center operations, and related digital service platforms.

The assignment forms part of the Company's institutional strengthening efforts aimed at improving operational efficiency, enhancing financial sustainability, strengthening accountability, and establishing reliable and secure information technology systems aligned with strategic priorities and sector needs.

Assignment Objective

The objective of this assignment is to provide technical support to the National Water Company in managing and developing its information and communications technology (ICT) function.

The Senior ICT and Digital Systems Expert will lead the establishment, development, integration, and continuous improvement of the infrastructure required for the Company’s information systems, including applications, networks, hardware, databases, cybersecurity systems, SCADA/GIS platforms, and data-center operations.

The assignment aims to strengthen the Company's capacity to deliver reliable, secure, and efficient technology services that support operational effectiveness, protect the Company's systems and data, and contribute to long-term institutional sustainability.

Scope of Work / Main Tasks and Responsibilities

Under the direct supervision of the Chief Executive Officer (CEO), and overseeing the ICT Department's four units (IT Technical Support; Information Security and Websites; Data and Information; SCADA/GIS), the senior ICT Expert shall undertake, but not be limited to, the following tasks:

Strategic Planning and Institutional Support

Participate in formulating the vision, mission, and objectives, and in drawing up the company-level strategic plan within the scope of the position.
Prepare the annual strategic plan for the development of information systems and technology and the computerization of the Company's operations, in line with the Company's current and future directions; present it to the Board of Directors for approval, including the proposed development budgets and an assessment of the impact of the proposed development on achieving the Company's strategic objectives; and supervise its implementation.
Approve the department's plans and programs and take the decisions and actions required to implement them, in a manner that ensures the achievement of the Company's objectives, and set standard levels for each stage.
Participate in setting performance indicators for the department to verify the progress of work, and compare them against the approved plans and programs.
Assess the risks that may hinder the implementation of plans, and follow up on the implementation of the measures required to control them.
Departmental Management and Reporting

Supervise the work of the divisions within the department and distribute roles and tasks among them.
Review plans, programs, activities, results, forecasts, and alternatives with division heads on a regular basis with the aim of improving performance and workflow.
Hold periodic meetings — and whenever the need arises — with subordinates, and follow up on the implementation of recommendations.
Evaluate the department's employees annually and whenever required.
Prepare reports on the department's work and submit them to the relevant authority.
Identify the department's needs of all kinds (material, skill-related, training, informational, developmental, etc.) and incorporate them into the Company's budget.
IT Infrastructure, Systems, and Operations Management

Direct the development of the Company's information technology infrastructure.
Supervise the management of information technology projects and set priorities and timelines.
Direct the analysis, development, and maintenance of systems in line with the needs of the various divisions and sections.
Direct the creation and development of the Company's databases and ensure their preservation and performance improvement.
Supervise network management mechanisms, develop them, monitor network performance, and ensure that it meets business requirements.
Manage maintenance activities by supervising the preparation of periodic maintenance plans for the hardware, equipment, systems, and networks used in the Company, verifying their implementation, and following up on the resolution of problems and malfunctions.
Follow up on the development and updating of the Company's websites, in coordination with the relevant parties.
Support , Control and follow up  SCADA system
Follow up and care for a professional Data Center without down time for all services
Information Security and User Support

Establish information security policies and procedures and the governance of information systems, technology, and data, and direct the development and improvement of the information security system to ensure the protection of hardware, software, and databases against hacking and unauthorized access.
Supervise the provision of immediate technical support to all hardware and software users within the Company, and develop user-support systems and models that ensure fast, professional, and highly efficient technical services that maintain the continuity and integrity of the workflow.
Build digital knowledge across the Company's various divisions by establishing training programs and plans, supervising the provision of the necessary support and advice to all employees on the hardware and systems in use, and following up on the development of employees' technical competencies.
Direct the development of the work environment and methodologies to ensure the delivery of better technical services that meet the Company's requirements.
Procurement and Vendor Management

Set the technical specifications of the hardware, systems, applications, and software to be procured, in line with the Company's current and future needs; study and evaluate bids and proposed solutions in terms of their ability to meet requirements and improve work; and select the most suitable among them in accordance with the approved procedures.
Prioritize the distribution and delivery of new computers and related equipment based on the needs and nature of work of the various divisions; ensure their timely provision in coordination with IT companies, and cooperate with them on maintenance; and follow up on the contracts concluded with them and verify their proper execution.
Internal and External Coordination

The Customer IT Expert maintains regular coordination with:

Executive Management and all Company departments and divisions, as per the approved organizational structure.
Suppliers of various software applications.
Suppliers of network hardware and equipment.
Telecommunications and internet service providers.
Duty Station

The Expert will be based at the National Water Company headquarters (office-based).

Duration of Assignment
The duration of the assignment is 12 months, renewable subject to:
• satisfactory performance;
• operational needs;
• and availability of funds.

Type of Contract
Individual Consultant / Time-Based Contract.
متطلبات الوظيفة:
Qualifications

Education

Minimum Bachelor's Degree in one of the following fields:

Computer Engineering
Computer Science
Information Technology
Professional Experience

Minimum of 8 years of hands-on professional experience in information and communications technology or related fields for holders of a Bachelor's degree.
Minimum of 5 years of hands-on professional experience for holders of a Master's degree.
Required Competencies

The successful candidate should demonstrate:

Good command of the English language.
Knowledge of office tools and electronic devices.
Skill in preparing work plans and managing human resources.
Skill in working with databases and network systems.
Skill in managing technical support for SCADA/GIS systems.
Skill in managing information security and the governance of information systems, technology, and data.
In-depth knowledge of cybersecurity, with the proven ability to secure the Company's systems and networks against hacking and cyberattacks.
Preferred: prior knowledge of the water sector, SCADA systems and of the regulations and laws governing it.

Preferred: an ITIL certification in the standardized management of IT systems and operations.
تفاصيل الوظيفة:
المسمى الوظيفي: Senior ICT and Digital Systems Expert
آخر موعد للتقديم: 25.10.2026.
المكان: رام الله والبيرة
طبيعة العمل: مكتبي أو ميداني (مقر العمل)
نوع الوظيفة: دوام كامل
المستوى المهني: إداري/ إشرافي
الدرجة العلمية: البكالوريوس
الخبرة: 8 سنوات
التصنيف: تكنولوجيا المعلومات وهندسة البرمجيات
آلية التقديم:
Contractual Arrangements

The position will be contracted in accordance with World Bank Procurement Regulations for IPF Borrowers (Individual Consultant selection method). The initial contract duration is one year, renewable based on performance and project needs.

Application Process
Interested candidates are invited to submit:

Updated CV
Cover letter in English
Copy of the ID
Applications should be sent to:
SRJCP@mopic.gov.ps

Please indicate in the subject line:
Senior ICT and Digital Systems Expert– [NWC]

Incomplete applications will not be considered. Only shortlisted candidates will be contacted.

Equal Opportunity Statement

The Ministry of Finance and Planning is an equal opportunity employer. Women and persons with disabilities are strongly encouraged to apply. Selection will be conducted in accordance with principles of transparency, fairness, and merit-based evaluation.