مطلوب مشرف تكنولوجيا المعلومات والاتصالات

الوصف الوظيفي:
Main Purpose

Executing the maintenance, follow-up and monitoring of all IT and Telecom equipment, tools and services, as well as ensuring onsite technical support and training of users under his/her responsibility in accordance with MSF standards, policies, protocols and procedures, in order to guarantee the efficient use of all IT and Telecom services and infrastructure.

Accountabilities

Monitoring, maintaining and following up on all Information Technology (IT) and Telecom equipment, tools and services in the mission, in accordance with MSF standards, policies, protocols and procedures;
Supervising, implementing and improving data security protocols (data saving, firewall, User Access right, backup, security for equipment and software, etc.) to ensure data security, availability, and immediate operational recovery and continuity in case of emergency;
Providing technical support and presenting MSF standards, policies, protocols and procedures to all users. Providing advanced technical support to logistics experts dealing with IT and Telecom systems. When needed, liaise with the Information Systems (IS) Specialist and/or HQ Technical Referent for 2nd line support, as well as with external providers, to ensure any incidents or problems that cannot be solved at his/her level are appropriately escalated;
Providing educational support (briefing, training and support, etc.) to all users. Providing advanced educational support (briefing, training and support, etc.) to logistics experts dealing with IT and Telecom systems;
Providing regular activity reports for the sites under his/her responsibility in accordance with MSF guidelines. Updating and archiving all user and ICT (Information and Communications Technology) related documentation due to changes in the IT and Telecom infrastructures;
Participating in the establishment of the annual budget of the IT and Telecom families. Providing his/her technical expertise in the local purchase process;
Planning, preparing and reporting the visits to the site(s) under his/her responsibility to ensure the preceding points;
Performing any other task, specific to his/her area of specialty, as defined in his/her job description and according to the line manager.

MSF Section/Context Specific Accountabilities 

OCP- MSF France-Nablus, Jerusalem Sites

Provide support, training, guidelines and instruction to MSF staff.
Software installation and support on Outlook, Sharepoint, Onedrive, office365, Homere, Unifield….
Inventory and stock management in MEMO
Providing technical guidance for purchasing for IT equipments upon needs.
Contact list management using Pronto software.
Installing Access points, printers and IT accessories.
Deliver Mobiles and Laptops to new Users.
Onboarding/Offboarding process for the MSF staff.
Newtork infrastucture management for Fortigate routers, AP, Unifield Server, UPS.
Periodic maintainance for IT equipmentic following MEMO maintenace plan
Assit baselog in MEMO inventory of EQ for Jerusalem
Routine and/or specific technical visits to Nablus upon the needs
Do a monthly sitrep on his activities
OCB-MSF Belgium-Jenin, Tulkarem and and Jerusalem

Provide support, training, guidelines and instruction to MSF staff.
MDM mobile intune management.
Inventory and stock management – Strack my stuff + small ICT devices
Providing purchasing for IT equipments upon needs.
Installing Access points, printers and IT accessories.
Deliver Mobiles and Laptops to new Users
Onboarding/Offboarding process for the MSF staff.
Newtork infrastucture management for Fortigate routers, AP, Unifield Server, UPS.
Periodic maintainance for IT equipmentic.
Conference room setting and support.
Routine and/or specific technical visits to Jenin upon the needs
متطلبات الوظيفة:
Education: Essential secondary education and formal technical training. Certifications in the domain would be an asset.

Experience Mandatory: Preferably 1-2 years of proven experience in IT or technical functions 

Languages Mandatory: Preferably technical English

Knowledge: 
Expertise in latest version of Microsoft Operating System and business applications (Office365)
Good knowledge of computer hardware and maintenance processes, network theory and their respective protocols, main email systems, IT security best practices and IT service management tools (ITSM)
Understanding in Server Management (latest version of Microsoft Operating System, Active directory) and virtualization (Hyper-V)
Understanding of radio telecommunication concepts (HF, VHF, GSM, Satellite)
Teaching and supporting skills
Competencies: 

Results and Quality Orientation
Teamwork and Cooperation
Behavioural Flexibility
Commitment to MSF Participles
Stress Management
تفاصيل الوظيفة:
المسمى الوظيفي: Information & Communications Technology (ICT) Supervisor
آخر موعد للتقديم: 14.12.2025.
المكان: القدس
طبيعة العمل: مكتبي أو ميداني (مقر العمل)
نوع الوظيفة: دوام كامل
المستوى المهني: مستوى مساعد
الراتب: 9,248 ILS gross per month
الدرجة العلمية: دبلوم
الخبرة: سنة
التصنيف: تكنولوجيا المعلومات وهندسة البرمجيات خدمة العملاء والدعم الفني
آلية التقديم:
You must have a Jerusalem ID/work permit in order to apply for this position.

https://tally.so/r/3qzJg2Documents to provide:

Updated CV in English 
ID copy 
Copies of diplomas 
Work certificates related to the position  
At least two references related to the position (Organization / Name / Phone number) 
Please note that: 
Only complete and relevant applications will be considered
Only shortlisted candidates will be contacted  
The minimum age of employment is 18 years old 
As part of its recruitment process, MSF may collect and process, through an internal due diligence system, personal information about applicants. MSF is committed to protecting the confidentiality of personal data applicants provide in their application
 By applying I recognize to follow the MSF Charter and to honor the following principles:  
https://tally.so/r/zxjJV8.
Médecins sans Frontières provides assistance to populations in distress, to victim of natural or man-made disasters and to victims or armed conflict. They do so irrespective of race, religion, creed or political conviction.   
MSF observes neutrality and impartiality in the name of universal medical ethics and the rights to humanitarian assistance and claims full and unhindered freedom in the exercise of its functions.   
MSF members undertake to respect their professional code of ethics and to maintain complete independence from all political economic or religious power.