مطلوب موظف في رام الله

الوصف الوظيفي:
Project Location(s): Palestine WBJ

Finance Department Code: Shared GSG + GER

Duration: 6 months

Background:
Mercy Corps is a leading global organization powered by the belief that a better world is possible.

In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions

into action — helping people triumph over adversity and build stronger communities from within.

Now, and for the future.

Purpose / Project Description:
CARM- Community Accountability Reporting Mechanisms- is an integral part of MC program support departments. In this department, Mercy Corps receives and processes all kinds of feedback and complaints independently from the programs. The feedback all relates to Mercy Corps activities, in addition to staff and partner staff behavior.

Objectives:

The CARM enumerator will provide support with taking calls from programs participants and community members about the activities of Mercy Corps and the behavior of its staff and members. This person will be an integral part of the CARM team supporting in hotline intake and process of cases on a daily basis. The CARM enumerator will work closely with CARM staff under the supervision of CARM senior officer to properly answer incoming calls and provide effective and efficient support to ensure smooth intake of cases from community members and participants. CARM enumerator will work to ensure data quality, including data collection, data entry, and documentation of incoming cases.

Tasks/Activities:
SAFEGUARDING RESPONSIBILITIES:
Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work.
Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members.
Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options.
Technical Responsibilities:

Support CARM team in hotline cases intake on a daily basis. This includes taking calls, answering questions according to internal FAQs and reporting any new cases in a timely manner to the Sr CARM officer to be handled.
Collect accurate data and document them in the CARM database in a precise manner.
Work with CARM assistants on a daily basis to coordinate and inform the team of any new things coming from the hotline
Help sensitize for reporting over the phone and direct people to the right thing to do according to the team’s instructions.
Participate in CARM department trainings if any.
Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and not jeopardize its humanitarian mission.
Demonstrate teamwork spirit and a proactive attitude in accomplishing and delivering tasks.
Absorb and quickly learn project details and operations/ procedures and provide ideas for improvements and enhancements when possible.
Other duties as assigned.
Timeframe / Schedule:

2 January 2026 to 30 June 2026

The work will be delivered in Palestine WB working days and hours.

Budget Allocation:

ILS 3000/month gross (subject to taxations and deductions)

Access to MC Resources:

MC email

MS365 applications

ProSource (procurement user access)

G Suite

RPS

Digital Library

The Consultant will report to:

CARM Sr. Officer

The CARM enumerator will work closely with:

CARM assistant, CARM sr. officer
متطلبات الوظيفة:
Required Experience & Skills:

Holds a diploma degree, or equivalent, in management, social work, statistics, social science, or other relevant fields.
One to two years of direct field experience in data collection and community work.
Previous experience in mobile data collection tools and ability to use tablets/software data collection
Previous experience in facilitation, receiving calls and complaints and handling feedback.
Previous experience in fieldwork activities and ability to engage with the targeted group in a friendly way with an understanding of the local context and culture.
Demonstrating excellent communication and interpersonal skills and treating others with respect.
Demonstrated skills in data entry, collection, and cleaning before sharing it on related systems.
Is able and willing to commit to Mercy Corps terms of employment and principles.
Excellent verbal and written communication skills in Arabic and English for reporting purposes.
Proficiency in MS Office and google suite.
تفاصيل الوظيفة:
المسمى الوظيفي: CARM enumerator
آخر موعد للتقديم: 11.12.2025.
المكان: رام الله والبيرة
طبيعة العمل: مكتبي أو ميداني (مقر العمل)
نوع الوظيفة: العقود والاستشارات
المستوى المهني: مبتدىء
الراتب: 3000 ILS Gross/Monthly
الدرجة العلمية: دبلوم
الخبرة: سنة
التصنيف: مجالات متنوعة
آلية التقديم:
Interested candidates are encouraged to apply online HERE no later than 12:00PM on Thursday, 11 Dec 2025.  Only short-listed candidates will be contacted.