مطلوب مسؤول الدعم التكنولوجي

الوصف الوظيفي:
Position: Technology Support Officer

Number of Vacancies: 1

Type: Fixed-Term, Full-Time Contract

Duration: 1 Year (Possible Extension)

Reporting to: West Bank Director

Location: Ramallah, West Bank

Salary: ILS 99,900/Year

ABOUT US:
Medical Aid for Palestinians (MAP) is a leading UK charity dedicated to improving the health and dignity of Palestinians affected by conflict, occupation, and displacement. With a focus on the occupied Palestinian territory and Palestinian refugee camps in Lebanon, we provide vital health and medical care to those in need, particularly in crisis zones like Gaza. As part of our commitment to meeting the growing needs of the communities we serve, we're expanding our team.

MAP is seeking a Technology Support Officer that ensures the efficient operation of IT systems across its West Bank offices. The postholder will provide first- and second-line technical support to staff, resolving hardware, software, and network issues to minimize downtime. They will install, configure, and maintain IT equipment and systems, ensure regular maintenance of network devices, and monitor connectivity across all sites. The role also includes implementing IT security measures, monitoring for breaches, and ensuring compliance with MAP’s data protection policies. Additionally, the officer will act as the focal point for West Bank technology initiatives, coordinating with the wider IT team to deliver projects effectively and maintain accurate IT asset records and user-friendly technical documentation.
متطلبات الوظيفة:
The ideal candidate holds a degree in Information Technology, Computer Science, or a related field. Relevant certifications such as CompTIA A+ or Microsoft Certified IT Professional are desirable, and a valid driving license is required. The candidate should have extensive experience in hardware, software, and network troubleshooting within Windows and Android environments, as well as familiarity with IT Service Management (ITSM) tools and ITIL frameworks. They will demonstrate strong communication skills, particularly in explaining technical issues to non-technical users. Experience in a humanitarian or development contexts—is desirable. The role requires attention to detail, strong organizational skills, and the ability to manage competing priorities under pressure. The candidate must also be willing to travel within the West Bank, especially to MAP’s Nablus office and mobile clinics in Nablus and the Jordan Valley.

Please visit the application link to find the detailed job description.

MAP has a zero-tolerance policy with regard to Sexual Exploitation and Abuse by MAP‘s personnel against the people they serve. Protection from Sexual Exploitation and Abuse (PSEA) is the responsibility of everyone, and all selected candidates will be required to comply with MAP's PSEA Policy at all times. Selected candidates will therefore undergo rigorous reference and background checks against their past behaviour related to sexual exploitation and abuse, and may be required to provide additional information further on in the selection process.
We offer a well-rounded benefits package that’s designed to ensure our employees feel supported and valued, both professionally and personally.
تفاصيل الوظيفة:
المسمى الوظيفي: Technology Support Officer
آخر موعد للتقديم: 20.11.2025.
المكان: رام الله والبيرة
طبيعة العمل: مكتبي أو ميداني (مقر العمل)
نوع الوظيفة: دوام كامل
المستوى المهني: متوسط الخبرة
الراتب: ILS 99,900 / Year
الدرجة العلمية: البكالوريوس
الخبرة: 3 سنوات
التصنيف: تكنولوجيا المعلومات وهندسة البرمجيات
آلية التقديم:
Please send your CV and a cover letter using the follwing https://careers.map.org.uk/postings/8a310bf3-4de5-4d3d-8407-437b6fbceafc?utm_medium=careers_site&utm_source=Jobs+ps+ and apply using the “apply now function”. Your cover letter should explain how you meet the essential and desirable position requirements and why you feel you would be a suitable candidate for the role.

**NB: MAP reserves the right to close this advert before the confirmed closing date when we are in receipt of sufficient applications.

**We would therefore advise interested applicants to apply as early as possible. Due to the high volume of applications, we receive, we are unable to respond to every application. If you have not heard from us within two weeks of the deadline, then you have not been successful in shortlisting.