مطلوب كبير موظفي الدعم الفني

الوصف الوظيفي:
Responsibilities:
Handle escalated technical issues for residential internet services (ADSL, fiber, etc.).
Provide advanced troubleshooting via phone, remote tools, or on-site visits (if required).
Support and maintain network devices such as routers, modems, and access points.
Assist junior support staff in resolving complex technical cases.
Maintain detailed documentation of incidents, solutions, and recurring issues.
Provide occasional support to business clients, including troubleshooting VPNs, static IP setups, and corporate connectivity issues.
Ensure high customer satisfaction and follow-up on unresolved or sensitive cases.
Report recurring technical issues to the engineering or infrastructure teams for long-term resolution.
متطلبات الوظيفة:
Qualifications & Requirements

Bachelor’s degree in Computer Science, IT, Telecommunications, or a related field.
Minimum 2-3 years of experience in technical support, preferably in an ISP environment.
Strong knowledge of home networking and internet technologies.
Familiar with basic enterprise networking (VPNs, static IPs, DNS, routing).
Excellent communication skills in both Arabic and English.
Customer-first mindset with a polite and problem-solving attitude.
Ability to work under pressure and manage multiple tasks simultaneously.
Strong documentation and reporting skills.
Certifications like CompTIA Network+, CCNA, or MikroTik are a plus.
تفاصيل الوظيفة:
المسمى الوظيفي: Senior Technical Support Officer
آخر موعد للتقديم: 08.10.2025.
المكان: رام الله والبيرة
طبيعة العمل: مكتبي أو ميداني (مقر العمل)
نوع الوظيفة: دوام كامل
المستوى المهني: متوسط الخبرة
الدرجة العلمية: البكالوريوس
الخبرة: سنتين
التصنيف: تكنولوجيا المعلومات وهندسة البرمجيات
آلية التقديم:
To apply, please send your CV to jobs@mada.ps