مطلوب متدرب في العمليات- دعم الاستجابة للطوارئ

الوصف الوظيفي:
Duty Station: Ramallah

Starting Date: Sep 2026

This is a full-time Internship and working hours are from Sunday to Thursday, 08:00 – 16:00.

PREMIERE-URGENCE INTERNATIONAL (PUI) is an international, apolitical, non-religious, and non-profit French organization intervening in 23 countries worldwide. PUI aims to provide a global response to the fundamental needs to people affected by humanitarian crises, from the emergency to the restoration of their autonomy and dignity. Première-Urgence and Aide Médicale Internationale merged in 2011 to offer a better range of lifesaving care and life-changing assistance to communities affected by extreme adversity.

PUI's humanitarian and development aid strategy in oPt focuses on providing support to populations affected by the coercive environment and subsequent IHL/HR violations in both the West Bank (WB) and the Gaza Strip (GS). PUI's programming incorporates interventions in several sectors, aiming at the prevention of livelihoods' loss and displacement as a consequence of protection threats, lack of services (health, education, WASH), and lack of access to agricultural lands or job opportunities.

Overall Objective:

Under the responsibility of the relevant PUI Technical Officer and in coordination with the WB Protection Consortium operations team, the Operations Intern provides operational and field support to facilitate the timely implementation and follow-up of emergency response and protection-related activities in the Middle area of the West Bank.

This mainly—but not exclusively—includes:
Supporting field-level follow-up of ER/MPCA cases and conducting basic information collection and light assessments as requested by the Technical Officer.
Conducting field visits to affected households and suppliers to support the implementation and follow-up of assistance.
Supporting the collection and follow-up of required beneficiary and operational documentation, including IDs and Village Council (VC) contact information.
Supporting the preparation and follow-up of donation certificates and related documentation.
Supporting the archiving and organization of operational files and following up on outstanding documents from the field.
Following up with affected households regarding the status of their cases and providing basic updates based on information provided by the responsible Technical Officer.
Supporting communication and coordination with beneficiaries, suppliers, Village Councils, and other relevant stakeholders as requested.
The Operations Intern works under the guidance of the relevant PUI Technical Officer and under management of the WBPC Deputy Manager and does not make independent technical or case-management decisions. Technical assessments, determination of assistance, case decisions, and approval of technical specifications remain under the responsibility of the relevant PUI staff.

Internally, he/she contributes to field-level coordination and communication with the Operations, Logistics, Finance, MEAL, and other relevant departments.

Externally, he/she supports communication with affected households, suppliers, Village Councils, and other relevant stakeholders to facilitate the timely completion of operational tasks.

In addition, he/she is responsible for immediately informing the relevant PUI focal point of any operational issue, security incident, access constraint, protection concern, implementation delay, or other risk identified during the course of their work and ensuring that PUI procedures, regulations, protection mainstreaming principles, and Code of Conduct are respected and upheld.

Duties and Responsibilities:
Supporting field follow-up and implementation of ER/MPCA cases
Conduct field visits to affected households as requested by the relevant Technical Officer to support the follow-up and implementation of ER/MPCA cases.
Support the collection of basic information required for case follow-up and conduct light/basic assessments under the guidance of the Technical Officer.
Collect and communicate information from affected households regarding their current situation and the progress of their cases.
Follow up with affected households by phone or WhatsApp regarding pending information, documents, appointments, or other actions required to progress their cases.
Provide affected households with basic updates on their cases based on information provided by the responsible Technical Officer.
Refer all technical, protection, eligibility, or case-specific questions to the relevant PUI staff member.
Report any changes in household circumstances, protection concerns, access constraints, or other issues identified during field follow-up.
Support the Technical Officer in conducting follow-up visits to verify the implementation and completion of agreed assistance.
Supporting field coordination and follow-up with suppliers and Logistics
Conduct field visits with suppliers or relevant PUI staff to support the follow-up of assistance and agreed technical requirements.
Support follow-up visits to verify that agreed specifications and requirements have been implemented as communicated by the Technical Officer and/or Logistics Department.
Document and communicate any observations or discrepancies identified during field visits to the relevant PUI focal point.
Follow up with suppliers regarding outstanding actions, appointments, or required visits as requested by the Technical Officer or Logistics Department.
Maintain regular communication with the relevant PUI staff regarding the status of supplier follow-up.
The Operations Intern does not independently determine, approve, or modify technical specifications and refers any technical issues to the responsible Technical Officer and/or Logistics Department.
Supporting documentation, archiving, and operational file follow-up.
Support the collection of outstanding operational documents from the field and affected households.
Follow up by phone or WhatsApp with beneficiaries, Village Councils, and relevant contacts to collect required documentation.
Support the collection of beneficiary IDs and Village Council contact details or letters as required for case processing.
Support the organization, scanning, and archiving operational documents in accordance with PUI procedures.
Follow up on missing or overdue documents and communicate outstanding items to the relevant PUI focal point.
Support the preparation and follow-up of donation certificates, including collecting required information and documents, preparing files for submission, and following up on pending certificates.
Ensure that collected documents are transmitted to the relevant PUI department or focal point in a timely manner.
Maintain confidentiality when handling beneficiary and operational documentation.
Supporting communication and follow-up with affected households.
Maintain regular communication with affected households as requested by the responsible Technical Officer.
Follow up on pending actions, required documentation, appointments, and other operational matters related to ongoing cases.
Respond to routine beneficiary inquiries using information and guidance provided by the responsible PUI staff member.
Support the identification of cases requiring additional follow-up and communicate relevant information to the Technical Officer.
Ensure respectful, professional, and confidential communication with affected households at all times.
Supporting other operational activities as requested
Support PUI teams during field activities, assessments, distributions, monitoring visits, or other operational activities when requested.
Support the collection and transmission of field-level information required for program implementation and reporting.
Assist with coordination of field movements and appointments as requested by the relevant PUI staff.
Support other operational tasks within the scope of the Operations Intern position based on program needs and management requests.
متطلبات الوظيفة:
Required Knowledge and Skills

Education: Bachelor’s degree in Civil Engineering, Architecture, Project Management, or a related field preferred.
Experience: Minimum of 1 year of relevant professional experience in field-based humanitarian, community, administrative, or operational support is preferred.
Previous experience working with INGOs or humanitarian organizations is an asset.
Experience conducting field visits and communicating with beneficiaries, community representatives, suppliers, or other stakeholders. Experience with vulnerable communities is preferred.
Technical & Professional Skills:Basic ability to collect, organize, and communicate field-level information accurately.
Ability to use WhatsApp, email, and basic digital tools for communication and follow-up.
Basic computer skills, including MS Word and MS Excel.
Ability to maintain confidentiality when handling beneficiary information and documentation.
Valid and clean driving license with demonstrated ability to travel regularly in the field.
Languages: Fluency in spoken Arabic; basic written English is an asset.
Required Personal Characteristics.

Good knowledge of the local context and ability to communicate effectively with affected communities.
Strong communication and interpersonal skills.
Ability to work respectfully and professionally with vulnerable households and community representatives.
Reliable, organized, and attentive to detail, particularly when following up on documentation and pending actions.
Ability to work independently on assigned tasks while maintaining regular communication with the supervisor.
Flexibility and willingness to conduct frequent field visits.
Ability to work effectively as part of a multidisciplinary team
تفاصيل الوظيفة:
المسمى الوظيفي: Operations Intern – Emergency Response Support
آخر موعد للتقديم: 09.09.2026.
المكان: رام الله والبيرة
طبيعة العمل: مكتبي أو ميداني (مقر العمل)
نوع الوظيفة: دوام كامل
المستوى المهني: طالب/ متدرب
الدرجة العلمية: البكالوريوس
الخبرة: سنة
التصنيف: الهندسة النقل والخدمات اللوجستية
آلية التقديم:
PUI provides a work environment that reflects the values of integrity, diversity and gender equality. Therefore, we strongly encourage applications from women and underrepresented cultural or social groups, particularly people with disabilities and people from communities highly affected by occupation-related violence (including settler violence).

All PUI workers adhere to the values and principles outlined in the PUI Code of Conduct and policies, including the Protection from Exploitation and Abuse Policy and the Child Protection Policy.”

If you believe you are the candidate we are looking for, you could apply using the two mandatory steps:

1. Please fill in the form in the link below

Operations Intern - Application Form

2. In addition, please submit a cover letter and a detailed resume before Wednesday, ِSep 09, 2026 by sending an e-mail to hr@premiere-urgence-pal.org. Please indicate the Position Title "Operations Intern" in the E-mail subject line.

Incomplete applications or Unfilled Forms will not be considered. Only short-listed candidates will be contacted. Selected candidates will be subject to background screening as part of the recruitment process.