مطلوب منسق عمليات وحسابات العملاء

الوصف الوظيفي:
Trend Digital Media & Trend Logistics
Location: Ramallah / Al-Bireh
Employment Type: Full-Time, Office-Based Working Hours: 9:00 AM – 5:00 PM, Saturday–Thursday Probation Period: 3 Months

About Us
Trend ( Media & Logistics) is a company operating from Ramallah and serving businesses across different sectors. We provide digital marketing, advertising, business solutions, shipping, customs clearance, and sourcing.
We are looking for a Client Account & Operations Coordinator to join our team and manage the daily flow between clients, management, suppliers and service teams.
This is a hands-on position for someone who is organized, fast, confident with clients and able to take ownership of several accounts and tasks at the same time.

Role Overview

You will manage the client journey from the first inquiry until the service or shipment is completed.
Your role will include understanding client needs, preparing and following up on quotations, coordinating execution, tracking payments and deadlines, keeping clients updated and identifying opportunities for renewals or additional services.

Key Responsibilities:
● Receive and manage client inquiries through phone, WhatsApp, email and social media.
● Understand client requirements and collect the information needed to move each request forward.
● Prepare and send quotations and consistently follow up until a final decision is reached.
● Maintain organized records for clients, agreements, communications, payments and deadlines.
● Coordinate between clients, management, suppliers, designers, marketing teams, shipping companies, warehouses and customs clearance partners.
● Schedule meetings and calls and turn discussions into clear follow-up tasks.
● Follow up on contracts, invoices, payments and outstanding amounts.
● Keep clients regularly updated and ensure that no active request is left without follow-up.
● Coordinate marketing and digital-service projects under Trend, including client briefs, approvals, content, campaigns, verification services and renewals.
● Coordinate TLC shipping and import requests, including supplier communication, shipment documents, quotations, shipment updates and delivery follow-up.
● Communicate professionally in English with suppliers, factories and external partners when required.
● Maintain and update client, supplier and operational databases.
● Follow up with previous clients and identify opportunities to reactivate accounts, renew services or offer relevant additional services.
● Prepare simple daily or weekly updates covering new clients, open requests, delays, payments and follow-ups.
● Organize priorities independently and ensure tasks are completed on time.
متطلبات الوظيفة:
Requirements: 

● Female, 24–30 years old.
● Must live in Ramallah, Al-Bireh or a nearby area.
● Must be available for full-time office-based employment.
● Diploma or Bachelor’s degree in Marketing, Business Administration, Sales or a related field.
● Previous experience in account management, sales, marketing, customer service, office administration or a related role.
● Excellent written and spoken English is required.
● Strong communication and negotiation skills.
● Highly organized, active and able to work quickly under pressure.
● Able to manage several clients, files and deadlines simultaneously.
● Good working knowledge of Microsoft Word, Excel, Google Drive and email.
● Previous experience with CRM or task-management systems is preferred.
● Strong attention to detail and accurate record keeping.
تفاصيل الوظيفة:
المسمى الوظيفي: Client Account & Operations Coordinator
آخر موعد للتقديم: 15.09.2026.
المكان: رام الله والبيرة
طبيعة العمل: مكتبي أو ميداني (مقر العمل)
نوع الوظيفة: دوام كامل
المستوى المهني: متوسط الخبرة
الدرجة العلمية: البكالوريوس
الخبرة: سنتين
عدد الشواغر: 2
التصنيف: التسويق والمبيعات العلاقات العامة الإدارة والأعمال العمليات والدعم اللوجستي خدمة العملاء والدعم الفني النقل والخدمات اللوجستية التسويق الرقمي: تحسين محركات البحث، البريد الإلكتروني، المحتوى
آلية التقديم:
To apply: Please send your updated CV to Info@trend.ps with the subject: Client Account & Operations Coordinator – [Full Name]

Deadline 15.08.2026