مطلوب مدير حساب الهاتف

الوصف الوظيفي:
Duties and Responsibilities
Managing and developing a corporate portfolio through proactive communication, needs analysis and solution-based selling.
Maintaining high customer satisfaction, ensuring retention and driving growth by identifying opportunities for upselling and cross-selling Ooredoo's products and services. 
Setting objectives for short- and long-term periods in enhancing and maintaining a professional relationship with SME.
Assisting with any complaints and quality failures related to his/her accounts to solve the problems at the source.
Understand customer needs challenges and business goals to provide suitable telecom and digital solution.
Achieve assigned sales, collection and retention target through effective account management and problem solving.
متطلبات الوظيفة:
Experience & Qualifications
Bachelor’s degree in business administration, Marketing, or related field.
Experience in sales, customer service, or account management (tele-sales experience is a plus). Fresh graduates are welcome to apply.
Proficiency in MS Office and CRM systems.
Fluency in Arabic and good command of English (spoken and written).
Skills
Problem solving mindset with the ability to provide quick and effective solutions.
Excellent verbal and written communication skills with a clear and professional tone.
Ability to manage multiple accounts, analyze customer needs, and propose suitable solutions
Strong active listening skills to accurately understand customer needs and concerns.
Strong negotiation and persuasion abilities to achieve win-win outcomes.
Effective time management and organizational skills to handle multiple priorities.
Team oriented attitude with strong collaboration skills.
Resilience and persistence in handling challenges and customer objections.
Customer focused approach with commitment to building long-term relationships.
تفاصيل الوظيفة:
المسمى الوظيفي: Telephone Account Manager
آخر موعد للتقديم: 01.11.2025.
المكان: رام الله والبيرة
طبيعة العمل: مكتبي أو ميداني (مقر العمل)
نوع الوظيفة: دوام كامل
المستوى المهني: مبتدىء
الدرجة العلمية: البكالوريوس
الخبرة: سنة
التصنيف: المحاسبة، الإقتصاد والعلوم المالية الإدارة والأعمال
آلية التقديم:
Interested and qualified candidates can apply online through 
https://ooredoo.sniperhire.net/palestine/vacancy/173997?channelID=1212.