مطلوب مسؤول الإحالة والمساءلة

الوصف الوظيفي:
THE ORGANIZATION
Handicap International (which runs projects under its operating name, Humanity & Inclusion - HI -), is an independent and impartial international aid organization working in situations of poverty and exclusion, conflict and disaster. Working alongside persons with disabilities and other vulnerable groups, our action and testimony are focused on responding to their essential needs, improving their living conditions and promoting respect for their dignity and their fundamental rights. Handicap International is a not-for-profit organization with no religious or political affiliation. It operates as a federation made up of a network of associations.

OBJECTIVE OF THE POSITION:

The Referral and Accountability Officer reports to the Health Project Manager and is responsible for managing and coordinating referral pathways to ensure that victims of explosive ordnance (EO) and other people in need, including persons with disabilities, have timely and equitable access to appropriate services, including rehabilitation, mental health and psychosocial support (MHPSS), protection, and other specialized care. In parallel, the officer oversees the implementation of accountability mechanisms to affected populations, ensuring that feedback and complaints are systematically collected, addressed, and used to improve the quality and inclusiveness of project activities. The role requires close coordination with internal teams (Protection & Health Departments), community focal points, and external service providers, while upholding Humanity & Inclusion’s safeguarding, protection, and inclusion standards to guarantee that the dignity, rights, and needs of all beneficiaries are respected and promoted.

Responsibilities:

Responsibility 1: Service Mapping & Referral Management

Maintain and regularly update a mapping of available victim assistance and specialized services in Gaza and the West Bank, in coordination with HI’s technical units and the Victim Assistance Technical Working Group.
Receive and manage all referrals (internal and external), ensure timely follow-up, and close cases once service provision is confirmed.
Coordinate closely with service provider/partner (WB) and other specialized service providers (e.g. NGOs/iNGOs, community-based centers) for referral pathways.
Ensure life-threatening cases are referred immediately and escalated to the Project Manager and other relevant parties.
Support and guide Social Workers and CBAs in identifying victims and other people in needs and ensuring referrals are made according to HI standards and SOPs.
Responsibility 2: Accountability to Affected Populations (AAP)

Contribute to management of feedback and complaints mechanisms (hotlines, community focal points, feedback boxes, digital tools), ensuring they are accessible to women, children, and persons with disabilities.
Raise awareness among communities about HI’s accountability mechanisms and available services.
Record, classify, and follow up on complaints, ensuring confidentiality, protection principles, and timely responses.
Analyze feedback trends and propose adjustments to improve project relevance, quality, and inclusiveness.
Responsibility 3: Data Management, Analysis & Reporting

Maintain referral and accountability databases in collaboration with MEAL and Database Officers.
Produce regular reports on referrals completed, gaps in services, complaints received, and corrective actions taken.
Support donor reporting and cluster reporting (Mine Action AoR, Health Cluster, Protection Cluster) with referral/accountability data.
Ensure all data is disaggregated by sex, age, and disability, and stored securely in compliance with HI’s data protection policies.
Responsibility 4: Representation & Coordination

Strengthen collaboration with local NGOs, iNGOs UN agencies, and community structures to enhance referral networks and accountability practices.
Provide technical support and training to HI staff, CBAs, and partners on forms, referral pathways, safeguarding, and accountability mechanisms.
Responsibility 5: Cross-Cutting Duties

Promote inclusion by ensuring referral and accountability mechanisms are accessible to persons with disabilities, women, children, and other vulnerable groups.
Apply safeguarding, protection, gender, age, and disability inclusion principles across all activities.
Contribute to emergency preparedness by adapting referral/accountability procedures in case of escalations in conflict.
متطلبات الوظيفة:
Education:
Bachelor’s degree in social work, psychology, public health, humanitarian affairs, or related field.
Additional certifications in case management, protection, or safeguarding a strong asset.
Experience:
Minimum 2–3 years in humanitarian referral management, protection, or accountability roles.
Strong understanding of disability inclusion, and multi-sectoral case management.
Experience working with coordination platforms and engaging local service providers.
Familiarity with AAP principles and humanitarian safeguarding protocols.
Skills & Competencies:
Excellent planning and organizational skills.
Strong interpersonal communication and diplomatic negotiation skills.
Analytical thinking and attention to detail.
Experience with databases, data protection, and data visualization tools (Excel, Kobo, SurveyCTO, etc.).
Good written and spoken English and Arabic.
Personal Attributes:
Respect for confidentiality and beneficiary dignity.
Proactive, team-oriented, and able to work independently.
Commitment to humanitarian principles and HI’s Code of Conduct.
Cultural sensitivity and understanding of complex socio-political contexts.

PROFESSIONAL STANDARDS:
HI workers must adhere to the values and principles outlined in HI Code of conduct.  In accordance with these values, HI operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti-fraud, bribery, and corruption.

DISABILITY INCLUSION:
The candidate or his/her representative must let the HR representative know that s/he needs an adjustment or change at the test and the interview for a reason related to a medical condition by sending a request for accommodation at the email: recruitment@palestine.hi.org.

By applying to this position, you grant HI’s recruitment team your consent to perform a reference check on you with respect to the misconduct disclosure scheme.

The initial contract will be for a period of up to 6 months, with the possibility of extension depending on the funds and the performance

Handicap International is an equal-opportunity employer and particularly welcomes applications from persons with disabilities
تفاصيل الوظيفة:
المسمى الوظيفي: Referral and Accountability Officer
آخر موعد للتقديم: 07.09.2025.
المكان: رام الله والبيرة
طبيعة العمل: مكتبي أو ميداني (مقر العمل)
نوع الوظيفة: دوام كامل
المستوى المهني: متوسط الخبرة
الراتب: Starting from 6,755 Shekels
الدرجة العلمية: البكالوريوس
الخبرة: سنتان
التصنيف: العلوم الاجتماعية والدراسات المجتمعية الطب والتمريض والصحة العامة التعليم والتدريب
آلية التقديم:
Interested candidates should fill out the form https://docs.google.com/forms/d/e/1FAIpQLSdt_QeLeXOFdvwx_5laFc9-9xs9RriBXEAIEipNLIUImfP4Ww/viewform and submit their resume with a motivation letter to reach on or before September 7th, 2025. Incomplete applications or applications received after the deadline will be disregarded.

Qualified candidates are encouraged to apply and those shortlisted will be contacted.