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الوصف الوظيفي:
About LogesTechs

Logestechs is a leading SaaS company specializing in delivery and warehouse management systems (DMS & WMS), helping logistics companies across the MENA region optimize their operations. We serve over 130 logistics companies and are expanding our commercial presence across new markets.

Your Responsibilities Will Include:

- Onboarding and Training New Customers: Master our system to provide comprehensive training for new clients.

- Customer Support Throughout Their Journey: Assist clients in resolving technical issues and addressing concerns during their partnership with LogesTechs.

- Bug and Issue Reporting: Report technical issues to the development team using proper channels and detailed documentation.

- Building System Knowledge: Create and maintain a directory of information about our system for internal and customer use.

- Process and System Improvements: Identify and implement enhancements to improve team efficiency and the customer experience.

- Cross-Team Collaboration: Work with Onboarding, Product, Marketing, Support, and Engineering teams to ensure a seamless customer journey.

- Contracts and Billing: Prepare contracts for new customers, calculate charges, collect payments, and coordinate billing processes.
متطلبات الوظيفة:
Qualifications:
- Bachelor’s degree or equivalent in Computer engineering / Industrial engineering.
- Strong English communication skills, both written and spoken.
- Exceptional organizational and time-management skills.
- Ability to handle customer relationships with professionalism and empathy.
- Experience with customer success, SaaS, or technical support.

We welcome all candidates and encourage female applicants to apply as we strive for diversity and inclusivity in our team.
تفاصيل الوظيفة:
المسمى الوظيفي: Customer Success Specialist
آخر موعد للتقديم: 10.06.2025.
المكان: رام الله والبيرة
نوع الوظيفة: دوام كامل
المستوى المهني: متوسط الخبرة
الدرجة العلمية: البكالوريوس
الخبرة: سنتين
التصنيف: التسويق والمبيعات التعليم والتدريب الإدارة والأعمال
آلية التقديم:
Interested and qualified candidates can apply online through
https://docs.google.com/forms/d/e/1FAIpQLSc3lH3TKeRLOiMg9sxgytFjxPIe1r-4ooAUCFuJu5Ayzy98aA/viewform.