مطلوب موظف استقبال

الوصف الوظيفي:
Millennium Hotel Ramallah, one of the Millennium chain hotels in the world and the only 5-star international hotel in Palestine, is soliciting a qualified candidate to fill the position of :

Receptionist
The hotel receptionist will join the front office team and will be responsible for delivering excellent customer service assistance, in addition to a variety of front office tasks and duties as explained below: 

Main Duties and Responsibilities:  
To greet smile and welcome guests and inform them of the facilities within the hotel.
To carry out a smooth and efficient check-out and ensure guest satisfaction with the hotel service.
To complete all daily tasks laid out in the Reception Check-lists.
To keep the Front office management informed of any faults or complaints reported.
To ensure that all guest and internal messages are relayed promptly and accurately.
To handle guest requests and ensure that all matters are dealt with efficiently and promptly taking preference over administrative tasks.
To be fully aware of hotel room rates, availability, promotions, services, and facilities.
To be fully aware of the hotel’s selling status in order to maximize room occupancy, average room rates, and additional revenue.
To make reservations for accommodation according to company policy.
To deal efficiently with all tasks delegated by the Front Office In-charge as detailed in the Standard Operating Procedure Manual.
To be aware of specific daily functions and events as detailed in the forecasts, in order to deal efficiently with guest inquiries.
To liaise with Housekeeping to ensure an efficient supply of rooms.
To ensure that telephones are answered quickly and efficiently following company directives.
To participate in any training and career development schemes as recommended by management.
To carry out a thorough shift handover at the beginning and end of each shift.
To maintain a high standard of personal hygiene, with specific attention to appearance, hair care specific dress code, and items of uniform supplied by the hotel.
Assist the Duty Manager in any task outlined/detailed by him/her.
To comply with any reasonable request made by management to the best of your ability.
متطلبات الوظيفة:
Bachelor's degree or diploma in hospitality, business administration, or relevant field.
Minimum one year of work experience as a receptionist, front office representative, or in a relevant role.
Excellent verbal and written communication skills both in Arabic and English.
Possess high levels of commitment and a professional appearance.
Customer service and organization skills.
Ability to work under pressure.
تفاصيل الوظيفة:
المسمى الوظيفي: Receptionist
آخر موعد للتقديم: 22.01.2025.
المكان: رام الله والبيرة
نوع الوظيفة: دوام كامل
المستوى المهني: متوسط الخبرة
الدرجة العلمية: البكالوريوس
الخبرة: سنتين
التصنيف: الفندقة والسياحة
آلية التقديم:
Interested and qualified candidates are invited to submit their CVs to hr.mhra@millenniumhotels.com with the subject name “Receptionist”, no later than 22.01.2025

We thank all applicants for their interest but regret that only short-listed candidates will be contacted.