مطلوب متخصص في تكنولوجيا المعلومات

الوصف الوظيفي:
DAI is seeking highly qualified candidates for the following position:

IT Specialist

Project: USAID/West Bank and Gaza (WBG) Accountable Local Governance Activity

Expected Start Date: ASAP

Level of Effort: Full-time

Location: Ramallah, Palestine

PROJECT BACKGROUND:

USAID/ West Bank and Gaza (WBG) Accountable Local Governance Activity is a four-year, four months project that aims to improve the delivery of essential public services and to promote inclusive and accountable governance. The Activity interventions will improve service delivery, enhance the effectiveness of municipal operations, strengthen local government unit (LGU) fiscal management, and build resilience to shocks and stressors. The Activity will strengthen municipal responsiveness to citizens’ priorities and concerns, enhance civic engagement in local governance with a focus on under-represented and marginalized groups, and help connect LGUs, civil society, and other institutions to improve service delivery and enhance accountable governance.

ROLE PURPOSE:

The IT Specialist is responsible for oversight of IT needs for the project main and regional offices, including system installations, maintenance, support and technical advice. The IT Specialist is responsible for ensuring that DAI established standards set by the DAI home office are followed and that proprietary project solutions are fully functional, efficient and cost effective. The IT Specialist provides user support and manages relationships with outside System Support Companies (as needed).

Responsibilities also include the management and maintenance of LANs (Local Area Networks) in the program’s main office in City (number of staff) and field offices (number of staff). IT Specialist will ensure that proper backup and restore procedures are followed, maintain network security (antivirus and communication devices), and that end users have access to shared files, printers and email. When needed, he/she will also be responsible for conducting IT assessments and preparing reports for grantees and project partners per OIMT standards to ensure that appropriate solutions (equipment, software and services) are proposed and provided to beneficiaries.

DAI’s Office of Information and Management Technology (OIMT) will provide the training, guidelines and technical support to the IT Systems Specialist. It is the responsibility of the IT Specialist to keep OIMT informed of issues and/or proposed system modifications (hardware and software purchases) via tools provided by OIMT IT Operations team such as request templates, support email address, and OIMT Technical Approval group email address.
متطلبات الوظيفة:
KEY DUTIES AND RESPONSIBILITIES:

The objectives and duties include but are not limited to:

Local network maintenance and installation (cabling, switches and NIC configuration TCP/IP, NAT, TCP/IP printing, windows network and domain services on TCP/IP);
WAN connectivity and maintenance (Internet connection and services, and devices configuration and maintenance);
Server and server application maintenance (Hardware integration, Windows 2012 / 2016 / 2019 server maintenance, Hyper-V, windows updates and software patch management, antivirus maintenance and monitoring, backup services);
Client computer hardware and application installation, configuration and maintenance (Laptops, Desktops, MS Windows 10 Pro and 11 Pro, MS Office Suite, IBM Notes, O365 general use and troubleshooting, antivirus installation and troubleshooting);
User support and training;
Management and supervision of support provided by local companies (ISP or other provider or IT services);
Responsible for all the above-mentioned tasks in Project’s field offices;
Regular communication with the Home Office OIMT IT Operations team regarding network, system hardware and software changes/issues/updates and user registration, updates and termination;
Provide assistance in procurement and evaluation of all technical equipment (including phones, copiers, etc., in compliance with DAI IT Standards and procedures);
Administer IP PBX extensions;
Maintain IP PBX hardware and phones;
Communicate with OIMT IT Operations team regarding implementation of special features on the system;
Assist local office managers in properly inventorying IT equipment;
Conduct IT assessments for beneficiaries and produce reports per DAI OIMT procedures;
Prepare procurement specifications and SOWs for IT procurements per DAI standards;
Review all IT procurement requests in Tamis;
Assist Facilities Manager and provide advice in annual IT inventory and software audits;
Maintain a good knowledge and understanding of all policies and procedures as set forth in the project’s Field Operations Policy Manual and DAI Operations Manual.
QULIFICATIONS:

Completed college education in relevant field and minimum 5 years of relevant experience in IT system administration, maintenance and user support;
PC and Server support experience;
Knowledge of Windows Server & Windows Client operating systems;
Knowledge of Hyper-V visualization platform;
Knowledge of Windows network services: AD, DNS, DHCP, WSUS, Print and file sharing;
Experience with IBM Notes Client configuration;
Experience with Outlook client or O365 services;
Knowledge of backup and restore services;
Physical and logical LAN and WAN infrastructure principles;
Communication equipment and VPN services;
No prior legal convictions for fraud or theft and no prior terminations for cause from a prior employer;
Demonstrated honesty, trustworthiness, initiative and self-motivation in handling all assigned tasks;
Must have English language proficiency, verbal and written.
REPORTING:

The IT Specialist will report to the Director of Finance and Operations.
تفاصيل الوظيفة:
المسمى الوظيفي: IT Specialist
آخر موعد للتقديم: 26.10.2024.
المكان: رام الله والبيرة
نوع الوظيفة: دوام كامل
المستوى المهني: متوسط الخبرة
الدرجة العلمية: البكالوريوس
الخبرة: 5 سنوات
التصنيف: تكنولوجيا المعلومات
آلية التقديم:
To Apply:  If you would like to be part of a dynamic project team and are interested in submitting your CV for consideration, please apply through the following link:

Apply Online

Individual position postings including job description and qualifications sought can be viewed at the link provided. Only shortlisted applicants will be contacted for additional information.  All applications must be received no later than Saturday, October 26, 2024.

About DAI: DAI is a global development company with corporate offices in the United States, the United Kingdom, EU, Nigeria, Pakistan, and Palestine and project operations worldwide. We tackle fundamental social and economic development problems caused by inefficient markets, ineffective governance, and instability. DAI works on the frontlines of global development. We are committed to shaping a more livable world.

DAI is an equal opportunity/ affirmative action employer with a commitment to diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.