مطلوب مساعد فني لتكنولوجيا المعلومات والاتصالات

الوصف الوظيفي:
Job Description
NRC Palestine seeks a candidate passionate about Information, Communication and Technology (ICT), to join our West Bank Area Office. The position is based in Ramallah but will support all staff who work in the West Bank, so there will be a lot of remote support to staff in other offices (plus some travel to other sub offices but only within West Bank). We are seeking candidates passionate about ICT, who have a work or educational background in ICT, with excellent communication skills who can patiently support staff but also help drive forward digital innovation in NRC Palestine West Bank Area Office. 
Responsibilities
Generic responsibilities 

These responsibilities shall be the same for all positions with the same title. The responsibilities shall be short and essential. Details belong in the Goals and Performance Plan.

Adhere to NRC policies, tools, handbooks and guidelines
Assist with the implementation of the ICT portfolio according to plan of action
Prepare and develop status reports as required by management
Ensure proper filing of documents
Promote and share ideas for improvement of the ICT function
Contribute to implementation of Safe and Inclusive Programming Minimum Standards across your area of work.
Specific responsibilities 

These responsibilities shall be adapted to the particularities of the job location and context, phase of operation, strategic focus and type of programme intervention. This section shall be revised whenever a new employee is hired or the context changes significantly.

Provide relevant ICT training and onboarding Induction for new staff.
Participate in developing the user manuals and other ICT training materials.
Support new hires onboarding by preparing the ICT package, assets and required access.
Provide first-line support to staff for IT-related issues, including troubleshooting hardware and software problems.
Support managing the ICT devices in accordance with the ICT policies and procedures.
Manage daily telecommunication related requests and provide monthly analysis reports.
Update contact list and telecommunication packages and/or plans.
Assist with the purchase of ICT-related items and maintain proper records and documentation. 
Assist in developing data visualization dashboards.
Assist in the development and implementation of ICT digital tools and procedures.
Support the inventory, installation, maintenance and the payment documentation of any new device, system or network equipment.
Conduct regular visits to sub offices to ensure that the IT infrastructure and users’ IT-related inquiries are being addressed as required.
متطلبات الوظيفة:
Qualifications
Generic professional competencies: 

Experience from working as an ICT worker in a humanitarian/recovery context
Previous experience from working in complex and volatile contexts
Documented results related to the position’s responsibilities
Working knowledge of English 
Context/ Specific skills, knowledge and experience: 

Bachelor's degree in relevant field such as IT
Fluent Arabic and English, both written and verbal
Strong communication skills, written and oral, be able to communicate effectively, produce reports, and present solutions.
Proven ability to plan and implement
Motivated and keen to learn
Strong organisational and team working skills
What we Offer? 

You will be working in an international and diverse organization with a dynamic atmosphere. 

You will receive support and opportunities to expand your skills and enhance your expertise. 

You will be working in our Office in Ramallah, 

This position is Grade (04) Step (01). Salary & Benefits are based on West Bank Duty Station.

Reports to: Area Manager.

Recruiter: Judeh Hussein

Contract Duration: 12 months renewable, based on the need of position, fund and performance.
تفاصيل الوظيفة:
المسمى الوظيفي: ICT Technical Assistant
آخر موعد للتقديم: 27.09.2024.
المكان: رام الله والبيرة
نوع الوظيفة: دوام كامل
المستوى المهني: مبتدىء
الدرجة العلمية: البكالوريوس
الخبرة: سنتين
التصنيف: مجالات متنوعة
آلية التقديم:
E-mail: PS.Recruitment@nrc.no 

 If you are interested to apply for this position, please check the full Job Description: https://norwegianrefugeecouncil.sharepoint.com/:w:/s/ps-jerusalem-hr/EZ5VaROdU8dMsgcTjVU4Ki4B-4d1KTKsk9dZbNA0_ZKfCQ?rtime=QrBE-gDU3Eg.

Applications are only accepted if submitted through NRC website.

Applications won't be considered without a Resume and a Cover Letter in English. 

For more information about NRC's work in Palestine, please check: https://www.nrc.no/globalassets/pdf/fact-sheets/2024/factsheet-palestine-nrc_202405.pdf

NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality and physical ability.