مطلوب منسق مركز الاتصال (المكتب الأمامي)

الوصف الوظيفي:
Duties & Responsibilities
Coordinating the interactions of the Contact centre representatives with the customers in respect to the processes, procedures and policies defined by the service.
Ensuring that the Contact centre representatives answer to the customers with courtesy, efficiency and professionalism.
Assisting the Contact canter representatives in providing appropriate solutions and answers to the customers’ questions and/or problems.
Ensuring that the Contact centre representatives take all the opportunities to promote our products and services (initial sales and «up-selling »).
Ensuring efficient use of Contact centre representatives’ time and ensure the respect of the schedule.
Alerting the direction of the Contact centre in case of problems or decrease of the service level, recommending and implementing appropriate solutions.
Participating in the analysis of daily, weekly and monthly activity reports and identifies opportunities to optimize the team’s performance and the level of service in general.
Evaluating the performance of the Contact centre representatives as per defined quality and quantity performance criteria’s.
Maintaining a high level of motivation in the team.
Proposing improvements to the existing processes, when required.
Ensuring that the team respects the corporate policies on confidentiality.
Recommending the necessary continuous training and assure a post-training follow-up of the Contact centre representatives.
متطلبات الوظيفة:
Experience & Qualifications
Minimum two years of experience ideally in front office contact centre environment.
Bachelor degree in Business Administrator or related filed/experience.
Skills
Excellent coaching and counseling skills.
Excellent time management, communications, decision making, presentation, human relations, and organizational skills.
Team spirit.
Motivator, dynamic and very good communicator.
Strong sense of initiative.
Good analytical skills.
Computer literacy knowledge (Microsoft).
Proficiency in Arabic and English (oral and written).
Strong personality with leadership traits.
تفاصيل الوظيفة:
المسمى الوظيفي: Contact Center Coordinator (Front office)
آخر موعد للتقديم: 14.09.2025.
المكان: رام الله والبيرة
طبيعة العمل: مكتبي أو ميداني (مقر العمل)
نوع الوظيفة: دوام كامل
المستوى المهني: مستوى مساعد
الدرجة العلمية: البكالوريوس
الخبرة: سنتين
التصنيف: الإدارة والأعمال
آلية التقديم:
Interested and qualified candidates can apply online through
https://ooredoo.sniperhire.net/palestine/vacancy/173664?channelID=1212.