مطلوب مساعد تكنولوجيا المعلومات

الوصف الوظيفي:
The A.M. Qattan Foundation is seeking to recruit a motivated junior individual for the position of IT Assistant to work in its offices in Ramallah. The following is the description of this position:

Job Title: IT Assistant

Job Type: Full time
Line of Responsibility: Manager, IT Unit

Work Location: Ramallah

Job Objectives:
The IT Assistant supports the delivery of efficient, secure, and user-friendly IT services by providing first-level technical support, assisting in systems and network maintenance, and ensuring effective implementation of IT policies and procedures
متطلبات الوظيفة:
Responsibilities & Duties:

Technical and End User Support

Troubleshoot and resolve IT-related problems in a timely manner and escalate to IT Manager where needed.
Provide First level technical support and assistance to end users for hardware and software issues.
Manage printing system, including printer setup, driver installation, and resolving printing-related problems.
Assist with the Cisco Unified Telephone System, including phone setup, voicemail configuration, and troubleshooting telephony issues.
Schedule and coordinate computer-related services, maintenance, and license renewals.
Networking and firewalls

Assist in supporting and maintaining the network infrastructure as required by the Foundation's IT policy.
Assist in supporting and maintaining network security services.
IT Inventory and procurement support

Assist in the procurement processes of IT equipment, systems, and applications by providing specifications and analysis.
Maintain and regularly update the IT inventory and generate the needed reports.
Managerial Tasks

Implement Foundation IT policies and guidelines to ensure compliance and security.
Maintain accurate records of IT occurrences and issues, as well as their resolutions.
Identify and suggest possible improvements in IT procedures and workflows.
Provide accurate information on IT products or services to end users and stakeholders.
Perform miscellaneous job-related duties as assigned.
Competencies:

Effective communication skills (in English & Arabic).
Ability to plan and align.
Excellent interpersonal skills.
Education:

Bachelor's degree in IT-related field (Computer Science, Computer Networking, and Information Systems)
Experience:

At least one year of relevant work experience.
Technical Skills:

Proven experience in providing end user support and troubleshooting for hardware and software issues.
Familiarity with Cisco Unified Telephone System administration and troubleshooting.
Familiarity with MYQ printing system setup, configuration, and problem resolution.
Other Job Factors

Responsiveness around the clock (on call)
تفاصيل الوظيفة:
المسمى الوظيفي: IT Assistant
آخر موعد للتقديم: 15.07.2025.
المكان: رام الله والبيرة
طبيعة العمل: من المكتب (مقر العمل)
نوع الوظيفة: دوام كامل
المستوى المهني: مبتدىء
الدرجة العلمية: البكالوريوس
الخبرة: سنة
التصنيف: تكنولوجيا المعلومات وهندسة البرمجيات
آلية التقديم:
Interested individuals should submit the application coupled with their CV and letter of interest using the following link: qattanfoundation.org/en/qattan/about/careers/it-assistant

The deadline for submitting applications is Tuesday 15/07/2025. Only potential candidates will be contacted for interviews.