وظيفة شاغرة في شركة أوريدو

Job Requirements

Help Desk and Technical Support Engineer

Role Summary

Provide technical support for end-users' computer systems.

Duties & Responsibilities:

End-User Support
Provide first line and second-line support for end-user computing systems, ensuring swift resolution of issues.
Install and support applications, operating systems, and end-user devices, including hardware and software troubleshooting.
Deliver first-level support for printers, printing services, PCs, and other devices.
Act as the first line of support for local and wide area networks (LANs and WANs).

Service Desk and Ticketing Management
Log and report problems using the Service Desk Trouble Ticketing system, ensuring accurate documentation and follow-up.
Update open calls daily or in accordance with Service Level Agreements (SLAs).
Escalate unresolved tickets to the appropriate department or second-level support and monitor their progress.
Collaboration and Communication

coordinate with second-level support teams and business units to ensure timely resolution of calls and adherence to SLAs.
Data Management and Backup

Perform data backup and restoration for end-users as required.
Policy and Procedure Implementation

Define, update, implement, and monitor operational procedures to enhance service delivery.
Ensure compliance with company policies and procedures.
Asset and Inventory Management

Monitor and update the Help Desk inventory and end-user assets.
Oversee the selection and procurement of desktop/laptop hardware and software.
Performance Monitoring and SLA Management

Monitor and ensure adherence to Service Level Agreements.
Verify that all logged calls and tickets are handled appropriately and updated as per SLAs.
Work Experience & Qualifications::

Education:
Bachelor’s degree in computer engineering.

Experience:
Fresh Graduate, preferable 1 year of experience in computer use, Help Desk, and technical support

Personal Traits & Special Skills::
Strong interpersonal and communication skills and the ability to work effectively.
Self-starter and highly organized.
Computer Literacy knowledge (Microsoft).
Proficiency with MS Office suit (mainly Excel, Word, and PowerPoint).
Excellent organizational, teamwork, and time management skills.
Excellent coordination and follow-up skills.


ملاحظة: يجب إرفاق الملفات التالية
1. Resume / cv
2. Passport-size photograph

TO APPLY PRESS https://careers.sniperhire.net/ooredoo/VacancyDetail.aspx?PageId=8100&BusinessUnitId=680&VacancyID=171981&lang=ar-SA

Job Details
Location : Ramallah and Al-Bireh
Job Type : Full Time
Experience : 1 years