مطلوب موظف استقبال

وصف الوظيفة:
 front  desk reception 
Main Duties and Responsibilities

To greet smile and welcome guests and inform them of the facilities within the hotel

To carry out a smooth and efficient check-out and ensure guest satisfaction with the hotel service

To complete all daily tasks laid out in the Reception Check-lists

To keep the Front office management informed of any faults or complaints reported

To ensure that all guest and internal messages are relayed promptly and accurately

To handle guest requests and ensure that a

ll matters are dealt with efficiently and promptly taking preference over administrative tasks

To be fully aware of hotel room rates, availability, promotions, services, and facilities

To be fully aware of the hotel’s selling status in order to maximize room occupancy, average room rates, and additional revenue

To make reservations for accommodation according to company policy

To deal efficiently with all tasks delegated by the Front Office In-charge as detailed in the Standard Operating Procedure Manual

To be aware of specific daily functions and events in order to deal efficiently with guest inquiries

To liaise with Housekeeping to ensure an efficient supply of rooms

To ensure that telephones are answered quickly and efficiently following company directives

To carry out a thorough shift handover at the beginning and end of each shift

To maintain a high standard of personal hygiene, with specific attention to appearance, hair care

Assist the Duty Manager in any task outlined/detailed by him/her

To comply with any reasonable request made by management to the best of your ability

Requirements

Bachelor's degree or diploma in hospitality, business administration, or relevant field

Minimum one year of work experience as a receptionist, front office representative, or in a relevant role

Excellent verbal and written communication skills both in Arabic and English

Possess high levels of commitment and a professional appearance
Customer service and organization skills

Ability to work under pressure

Ability to work under pressure

send your C.V via email only:
naeem.ghazzawi@ankars.ps.